Frequently Asked Questions

How do I find my size?

Every style comes in XXS–4XL. Pick your size on the product page before adding to your cart. See the Size Guide for the available sizes, and note that fit can vary by style. Verified measurements will be added to the guide when we have them.

How do I choose a color or pattern?

On the product page, choose a color or pattern first, then your size. The Nut Sack Sweater comes in Light Beige and Brown. Cheeky Christmas Lounge Pants come in Holiday Treats, Christmas Cheer, Christmas Lights and Red Buffalo Plaid. The page shows the name of your selection.

How long does shipping take?

Free standard shipping worldwide. Please allow 2–4 business days for processing and an estimated 7–15 business days for delivery after dispatch. Delivery times may vary by destination, carrier delays, and holidays. We can't guarantee delivery by a specific date.

How do I track my order?

Tracking information is emailed when your order ships. Use the tracking link in that email. If you can't find it, contact us with your order number.

What is your return policy?

Contact us within 30 days of delivery to request a return. Items must be unworn, unwashed, and in their original condition with tags attached. Please contact us before sending anything back so we can provide return instructions. Customers cover return shipping for change-of-mind returns.

What if my item arrives damaged, defective or incorrect?

Can I change my order before it ships?

Contact us as soon as possible with your order number. Changes depend on fulfillment status and may not be possible once your order has been dispatched.

Is the cheeky design on the pants real?

The apparent exposed-body and torn-fabric effects are printed artwork. The pants aren't open or torn, and the decorations in the print aren't separate accessories.

How should I care for my JollyWear?

Follow the care instructions on the garment label. Handle decorative details gently and avoid pulling or snagging them.

Still need help? Contact us.